Policies

Return Policy

RETURNS / EXCHANGES: We will accept returns or exchanges for a period of up to 60 days from the invoice date. After 60 days, all sales are final. There is a Restocking Fee of 20% assessed to all returns. There are no refunds on goods damaged or not in original condition. All sales are final on electrical items. Before returning an item, please contact WCM for a Return Goods Authorization number (RGA #). This number must be written on all packages to be returned, or the packages will be refused. Please include a copy of the invoice with a brief reason for the return. All returns must be sent to WCM freight pre-paid. We will not accept any returns that are sent C.O.D. Once you have been given the RGA #, the return must be sent to WCM within 30 days.

DAMAGED GOODS: Claims for damaged shipments should be made by you to the carrier as soon as the damage is discovered. It is your responsibility for filing a damage claim with the carrier. The carrier will then contact us after inspection of the merchandise and issue a claim number. CLAIMS: If you have not received the exact number of packages as indicated on the invoice, a claim must be made immediately with the carrier. We are neither responsible for, nor in a position to make or accept a claim after a carrier accepts the shipment from us. If you receive the correct number of packages as indicated by the invoice and find items missing, please contact WCM within 24 hours of receipt of goods.

INSTALLATIONS: WCM is not responsible for installations that are improperly done. If you encounter a problem with a part during installation, please call a WCM representative for assistance at (310) 325-0005. We will be glad to offer any installation tips we may have to help you. Products that are damaged during installation are not returnable.

Payment Options

WCM accepts all major credit cards.

Security/Privacy Policy

Collection and Use of Information

Personal information means information that can be used to identify and contact you, specifically your name, postal delivery address, e-mail address, payment method (e.g., credit card or debit card) and telephone number, as well as other information when such information is combined with your personal information.

When you register or re-register at our Web site, we ask you to supply us with personal information so that we can provide, enhance and personalize our services and marketing efforts. For similar reasons, we may supplement the personal information you provide with publicly available information about you. We use this personal information to process your registration, your orders and your payments, and to communicate with you on these and other topics. We also use your e-mail address to send you newsletters, as well as messages about WCM special offers, promotional announcements and consumer surveys. Occasionally, we may send these materials to you via postal mail, using the shipping address provided. If you no longer want to receive the newsletters, other announcements or postal mail, simply contact customer service. Please note that you cannot unsubscribe from certain correspondence from us, including messages relating to your account transactions.

We keep track of your interactions with us, including but not limited to your site activity, payment history and correspondence as well as any other related activity. We use this information for such purposes as providing a reflection of particular interests, make, model year VW, helping us quickly and efficiently respond to inquiries and requests and otherwise enhancing our service offering for our customers.

Cookies and Other Technology

As you browse the WCM site, cookies are placed on your computer's hard drive. (Cookies are small pieces of data that are sent to your browser from a Web server and stored on your hard drive for record keeping purposes.) In general, cookies can make the Web more useful by storing information about your preferences on a particular site. Cookies in and of themselves do not personally identify users, although they do identify a user's computer. If your browser is set to not accept cookies, you will not be able to use the WCM site or service.

In addition to cookies, we use other technologies, including pixel tags, to gather information on how our users interact with our site and to otherwise help us efficiently operate and monitor our site and service. These technologies, show us, for example, popular pages, conversion rates, click-throughs and other information that can be used to improve, operate and monitor our site and our service.

Disclosure of Personal Information

We will not sell, rent or disclose your personal information to third parties.

Security

WCM takes information security very seriously and uses reasonable administrative, technical and managerial measures to protect your personal information from unauthorized access.

You are responsible for maintaining the confidentiality of your account information and for restricting access to your computer or mobile device through which you access your WCM account. Users of public or shared computers or unprotected mobile devices should log out at the completion of each visit to the WCM Web site.

Unfortunately, no security system can be guaranteed to be 100% secure. Accordingly, we cannot guarantee the security of your personal information and cannot assume liability for improper access to it. By using this Web site, or providing personal information to us through any means, you agree that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of this site.

Changes to This Policy

As we update and expand our services, we may make changes to this policy. You should check back for updates to this policy from time to time. If the changes result in materially less protection for your personal information than that provided in this policy, we will make reasonable efforts to contact you and obtain your consent to the changes. Like our Terms of use of which this policy is a part, your use of the WCM Web site or continued use of our service after our efforts to contact you means that you agree to be bound by such changes.

Freight

WCM ships most orders by the next day. Orders received on Saturday & Sunday will be shipped on the next business day. (Normal days of operation Monday-Friday.)

Shipping Carriers are: UPS, UPS Worldwide Express.

You will be billed for items we ship plus actual freight (No mark-up or handling fees).

* International customers will be responsible for any additional charges after the order reaches the country of destination. This includes, but is not limited to, customs duty, taxes, and additional inland freight charges.

CLAIMS: If you have not received the exact number of packages as indicated on the invoice, a claim must be made immediately with the carrier. We are neither responsible for, nor in a position to make or accept a claim after a carrier accepts the shipment from us. If you receive the correct number of packages as indicated by the invoice and find items missing, please contact WCM within 24 hours of receipt of goods.

WCM Warranty

All rubber and plastic parts manufactured by WCM are guaranteed for the life of the vehicle. WCM agrees to furnish a replacement, but will not remove or install any products. This agreement shall not cover any claim for labor charges.